At Shapesin.com, we strive to provide excellent service to our customers and authors. This Seller Policy outlines our policies regarding selling through our platform.

Seller Eligibility:

To sell through our platform, you must be an authorized retailer, distributor you wish to sell. We reserve the right to verify your eligibility to sell on our platform.

Listing and Pricing:

When listing items for sale on our platform, you must provide accurate information, including the condition,  and price. You are responsible for setting the price of your items and may not engage in price gouging or price fixing.

Order Fulfilment:

You are responsible for fulfilling orders in a timely and professional manner. Orders must be shipped within 7 business days of receiving the order. You must provide tracking information to the customer and notify them of any delays or issues with their order.

Returns and Refunds:

As the seller, you are responsible for managing returns and refunds of the items you sell. You must comply with our Return Policy when processing returns and refunds. We may assist you with the return process if the customer contacts us directly

Communication:

You must maintain open and professional communication with our team, customers, and other sellers on our platform. We reserve the right to suspend or terminate your seller account if you engage in abusive or unprofessional behaviour.

Commission and Fees:

We charge a commission fee on the sale on our platform. The commission fee is a percentage of the sale price and varies depending on the category and other factors. We will provide you with a detailed breakdown of our fees and commission structure upon request.

Compliance:

As a seller on our platform, you must comply with all applicable laws and regulations, including those related to intellectual property, privacy, and consumer protection. You may not engage in any fraudulent or illegal activity on our platform.

Customer Service:

You are responsible for providing customer service to buyers, including responding to inquiries and resolving issues. We may provide you with support and resources to help you provide excellent customer service.

Changes to Seller Policy:

We may update this Seller Policy from time to time. The most current version of the policy will always be posted on our website.

If you have any questions or concerns about our Seller Policy, please contact us at support@shapesin.com